Oxfam Shop

 

Postage and Delivery

 

Order Processing:

 

How long does it take to process orders?

  • Online and phone orders will normally be despatched within 2-3 days of receipt.
  • Faxed or Posted orders will be despatched within 5 working days after we receive it.

What are the delivery timescales?

  • Standard delivery: after despatch Australia Post estimate delivery of 5 – 7 working (or business) days for metropolitan areas but this can often takes less time. If your address is in a non metropolitan area, Australia Post may take longer.
  • Express Post: after despatch delivery will take 1 – 2 working (or business) days.
  • Please note that your order may be sent in more than one parcel. 

What are the delivery costs?

  • For delivery within Australia, postage and handling is 15% of the goods total, (minimum $8.00  -  maximum $25.00)*.  In the case of large items a delivery surcharge may be added to the standard or express delivery charge.
    *  For deliveries to Western Australia  and Queensland postage and handling is calculated at 15% of  goods total (minimum $12 - maximum $25.00)
  • There are no postage and handling charges for Unwrapped Cards.
  • Australia-wide Express post is available at a fixed $35.

Can I 'send to a friend'?

  • Yes! It costs the same to deliver to a friend or family member at a different address within Australia.
  • Just choose the delivery address option during your Checkout

Overseas orders

  • Postage and handling is calculated as 15% of the goods total.  Excluding New Zealand, delivery outside Australia has a minimum charge of $40.00 and a maximum charge of $100.00. 
  • For delivery to New Zealand, postage and handling is 20% of the goods total, (minimum $15.00  -  maximum $40.00)
  • There are no postage and handling charges for Unwrapped Cards.
  • Food items can not be delivered overseas
  • You can email us about international delivery on  mail_order@oxfam.org.au.
  • Please note for international orders our freight charges should be used only as a guide.  If your order is above 2Kg there may be an additional shipping charge.  If an additional delivery cost is applicable we will contact you prior to shipment.