Oxfam Shop

Postage and Delivery

 

Order Processing:

 

How long does it take to process orders?

  • Online and phone orders will normally be despatched within 2-3 days of receipt.
  • Faxed or Posted orders will be despatched within 5 working days after we receive it.

What are the delivery timescales?

  • Standard delivery: after despatch delivery will take 5 – 7 working (or business) days for metropolitan areas but this can often takes less time. If your address is in a non metropolitan area this may take longer.
  • Express Post: after despatch delivery will take 1 – 2 working (or business) days.
  • Please note that your order may be sent in more than one parcel. 

What are the delivery costs?

  • For delivery within Australia, postage and handling is 15% of the goods total, (minimum $10.00  -  maximum $25.00)
  • There are no postage and handling charges for Unwrapped Cards.
  • Australia-wide Express post is available at a fixed $35.

Who will deliver my order?

  • If you're order's delivery address is a PO Box  Australia Post will delivery your order.  For all other orders Toll will deliver your order.  If you need to get in touch with Toll, please phone Toll Priority: 131 531 or email ipex.natcustserv@tollgroup.com and they will help you with your inquiry.
  • To provide a better service we may share your phone number with Toll as they may contact you about the delivery of your order.  If you don't want us to share your phone number with Toll as part of the order fulfillment process please email mail_order@oxfam.org.au

Can I 'send to a friend'?

  • Yes! It costs the same to deliver to a friend or family member at a different address within Australia.
  • Just choose the delivery address option during your Checkout

Overseas orders

  • Std. delivery timescales specified above do not apply to international deliveries.
  • Std overseas postage and handling is calculated as 20% of the goods total. A minimum charge of $40.00 and a maximum charge of $100.00 is applicable to an International delivery address.*Please see exceptions below:  
  • For delivery to New Zealand, postage and handling is 20% of the goods total, (minimum $30.00  -  maximum $50.00)
  • For delivery to USA, postage and handling is 20% of the goods total, (minimum $60.00  -  maximum $100.00)
  • For delivery to UK, postage and handling is 20% of the goods total, (minimum $50.00  -  maximum $100.00)
  • There are no postage and handling charges for Unwrapped Cards.
  • Food items can not be delivered overseas
  • You can email us about international delivery on  mail_order@oxfam.org.au.
  • Please note for international orders our freight charges should be used only as a guide.  If your order is above 2Kg there may be an additional shipping charge.  If an additional delivery cost is applicable we will contact you prior to shipment.