How to Order
Everything you need to know about ordering from Oxfam Shop
Phone toll free: 1800 088 455 within Australia
Email: mailorder@oxfamshop.org.au
How to order
Please note that all monetary amounts are in Australian dollars and include GST where applicable.
Product and Services Information
Please note prices and availability are subject to change without notice.
We attempt to display all products shown on the Site in an accurate manner, however, because of the many varied products and means of manufacture, we cannot be responsible for photographic differences in size, shape and color of the products.
The receipt of an email order acknowledgement is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.
Internet: As you browse our online catalogue and see something that you like, just click on the small image to go to information about that product and click [Add to basket] - that item will then be added to your shopping basket. Please specify the quantity and the appropriate size or colour, if applicable. At any time you can remove that item. Just click on [View Basket] to alter your order or to proceed through to the checkout. The checkout is in three sections - first we ask you for name and address details and then for details of where you want the order delivered. Lastly, we ask for your credit card details. We accept Visa, Mastercard or AMEX. When you have completed your order, click the [Order Now!] button.
Secure ordering over the internet: All details on the order form are encrypted before sending to Oxfam Australia Trading, using SSL technology. In fact, ordering over the internet poses as little risk as giving your credit card details over the phone or sending them to us by mail or fax. If you prefer to use those options, however, we are quite happy for you to do so - see below.
Site Certificate: When ordering using SSL you will have a message come up about Certificate Authorisation which varies depending on what browser you are using. e2commerce provides our Certificate Authorisation which means that they have authorised that we are in fact Oxfam Australia Trading.
Cookies: When you place an order we employ cookies which allows our server to store a small file of information on your machine to facilitate your online shopping experience. Credit card details are never stored in a cookie.
Non-internet ordering: please note - we need to receive payment with your order to process it.
To print out an order form, Click Here: This will display an order form in a separate Browser window which you can proceed to print and use for postal or fax orders.
Post:
Mail your order form with payment to:
Oxfam Australia Trading Pty Ltd,
Reply Paid 86135,
Carlton VIC 3053,
Australia
Phone: Toll Free 1800 088 455 from within Australia between 9am and 5pm (Eastern Time) weekdays.
Fax: (03) 9347 1983.
Email: mailorder@oxfamshop.org.au
Your privacy
What information do we collect when you visit this site? We collect the information that is required to process and despatch your order, as well as to contact you if we have any queries about your order. When you place an order we employ cookies which allows our server to store a small file of information on your machine to facilitate your online shopping experience. Credit card details are never stored in a cookie. We don't disclose any personal information about our customers to any other third party. We will not send information to your email address if you request us not to. We are committed to protecting your privacy and providing security for your credit card details.
Wine orders
Wine is despatched separately from handcrafts and is delivered Australia-wide by Australia Post's wine delivery service. Wine cannot be sent to addresses outside Australia. If wine is ordered with other items, a separate courier cost of $16.50 per dozen will be charged for the wine, on top of the delivery charge for handcrafts, foods and CDs. Please note the charge for wine packs of 3 incurs a $6 surcharge and for packs of 6, a $10 surcharge applies.
Australia Post will deliver wine to just about any address in Australia, though in some outlying areas delivery will be to your Australia Post outlet. Please allow 2-3 weeks for delivery of wine. We reserve the right to substitute a comparable product should wine become unavailable.
Wines supplied by Oxfam Australia Trading Pty Ltd , ABN. 27 006 448 291 Liquor Licence No. 51400083.
To view Oxfam Australia Trading’s liquor licence, please click here.
Overseas orders
We only send out catalogues within Australia, however, we are happy to take overseas orders through the Internet. Please note that, in order to make fulfilment of overseas orders manageable, there are a few requirements:
1. Payment for the order must be by either Visa, Mastercard or AMEX.
2. You must stipulate whether you wish the goods to be sent by airmail, economy air or seamail.
3. Please review our complete delivery policy to review the charges for International shipping.
For any further information, please email us on mailorder@oxfamshop.org.au, phone us on 1800 088 455, or fax us on (03) 9347 1983.
Coupons.
C8WP9Y
This free postage and packing coupon will be active from November 3rd to December 31st 2009. To be able to redeem this coupon, you are required to spend $120 or more (excluding wine) on goods. Please note, the standard postage and packing fees will apply for wine commodities. In addition, the wine's sales value in your basket will not be taken into account when validating coupon C8WP9Y.
Please note only one coupon code can be used per order.
Postage and handling
For further information concerning our postage and handling policy please click here.
There are no postage and handling charges for Unwrapped Cards.
Delivery
Delivery of handcrafts is by Australia Post. Under normal circumstances your order will be despatched within a few days and arrive within 2 weeks. Please note that your order may be sent in more than one parcel.
For orders to be delivered outside of Australia, please see above for more information.
Hand made means unique
Many of our crafts are hand made by artisans living in remote parts of the world., where communications are often difficult. Whilst items are described and photographed as accurately as possible, and every effort is made to ensure that the products are the same as the original sample photographed, sometimes differences do occur, and indeed with some handcrafts each piece is totally unique. However, we and the producers, want you to be completely satisfied with your purchase, so to ensure your peace of mind we make this simple guarantee:
Oxfam Australia Trading Guarantee
Quite simply - if you're not completely satisfied with your purchase for any reason, we will cheerfully refund the purchase price of your goods immediately. Please see the back of the advice sent with your goods for details, or just return the item (within 35 days of delivery) with a short explanatory note, and you will get your money back - no questions asked!